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[Product Ratings] How do I rate and review a product?
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Rating a product
You can rate a product once the order has been completed. Returned, refunded, or canceled orders are not eligible for rating.
To rate a product, select To Rate via the Me tab on the Shopee App > Select Rate > Rate using the stars (5 stars being the highest) > Add Photo and/or Add Video > Write a review > Submit.
You can then rate Product Quality for each product in the order and Seller Service and Delivery Service for the order.
Rating Product Quality
Rate the Product Quality using the stars (5 stars being the highest) > Add Photo and/or Add Video > Write a review.
Rating an order
Rate the Seller Service and Delivery Service for the order respectively by using the stars (5 stars being the highest). Once you’re done with both the product and order ratings, you can select Submit.
📍 Definitions
Product Quality - The quality of the product
Seller Service - The quality of service provided by the seller (e.g. seller’s attitude, helpfulness in answering queries)
Delivery Service - Service and efficiency of the courier
⚠️ Note • A low rating for Delivery Service and Seller Service will not be calculated into the seller's overall product rating. • Low ratings for Product Quality will be calculated into the seller's overall product rating. • You may also hide your username by disabling the Show your username on your review toggle. • You need to rate all 3 areas before you can submit your rating. |
Reviewing a product
There are 3 elements of a product review:
Text
Photo (up to 5 per review)
Video (1 per review, between 3 to 60 seconds)
When leaving a review, you should:
Use respectful language.
Write a truthful review based on your experience (e.g., whether the item received has met expectations and how well the item received matches the product description on the listing).
Showcase the product from different angles using photos/videos to help give others a clearer visual representation of the product in real life. You can take a photo or video directly via the Shopee app, or upload them from your device.
You should not:
Give irrelevant feedback that is not about the product, Seller’s service, or delivery service.
Use excessive/repeated emojis, words, or characters, which is considered spam.
Use language or photos/videos that are offensive.
Upload photos/videos that are irrelevant to the product, Seller’s service, or delivery service (e.g., blacked-out photos/videos and photos/videos that do not show the product)
You can earn Shopee Coins from product reviews that meet the following criteria:
For up to 0.2 Shopee Coins | For up to 0.4 Shopee Coins | |
Review contains no less than 100 characters, excluding spacing (e.g. "Good Quality" is counted as 11 characters) | ✔ | ✔ |
Review contains no less than 1 photo | ✔ | ✔ |
Review contains 1 video | x | ✔ |
Review adheres to our product review guidelines | ✔ | ✔ |
⚠️ Note • Reviews that do not adhere to the product review guidelines above will be removed by Shopee and any Shopee Coins awarded will be withdrawn. • No extra coins will be awarded for edited reviews. • Coin rewards will vary depending on review quality and the item reviewed. Final decision is up to Shopee’s discretion. |
